Question 1

What is Envpilot?

Accepted Answer

Envpilot is a secure environment variable management platform for development teams. It lets you store, sync, and manage environment variables across your projects with a web dashboard, CLI, and VS Code extension.

Question 2

How do I create an account?

Accepted Answer

Visit envpilot.dev and click "Get Started." Authentication is handled securely through WorkOS AuthKit — you can sign in with email or supported SSO providers.

Question 3

What is an Organization?

Accepted Answer

An Organization is your team workspace. It contains projects, team members, and all configuration data. Every user starts with one organization on the Free tier.

Question 4

What plans are available?

Accepted Answer

Envpilot offers two plans: Free (essential features, limited resources) and Pro ($15/month, unlimited resources and advanced features). See the Usage & Plan page in your dashboard for a full comparison.

Question 5

How does billing work?

Accepted Answer

Pro subscriptions are billed monthly in advance through Polar.sh, our payment processor. When you subscribe, you are charged immediately for the first billing period. Subsequent charges occur on the same date each month.

Question 6

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel at any time from Settings → Billing (or via the Manage billing link on the Usage & Plan page). You'll be asked to select a short reason for canceling — this feedback helps us improve the product. When you cancel, your Pro access continues until the end of your current billing period. After that, a 7-day grace period begins where you retain Pro features while you decide. After the grace period, your account reverts to the Free tier.

Question 7

Where can I see my invoices and billing history?

Accepted Answer

Settings → Billing → Open Portal (or View Invoices) takes you to your secure customer portal hosted by Polar.sh, our payment processor. There you can download invoices and receipts, view your full billing history, and update your payment method.

Question 8

Do you offer refunds?

Accepted Answer

We do not provide prorated refunds for the current billing period. When you cancel, you keep Pro access for the remainder of the period you already paid for. No further charges will occur. Refunds may be issued where required by applicable consumer protection law.

Question 9

What happens to my data if I downgrade?

Accepted Answer

Your data is never deleted. If you exceed Free tier limits after downgrading, existing resources remain intact but you cannot create new ones until you are within limits. For example, if you have 10 projects and the Free limit is 3, all 10 remain accessible but you cannot create an 11th.

Question 10

What is the grace period?

Accepted Answer

After your Pro subscription ends (cancellation or payment failure), you get a 7-day grace period where all Pro features remain active. This gives you time to export data, adjust workflows, or resubscribe. A 30-day cooldown prevents repeated abuse of grace periods.

Question 11

How do usage meters work?

Accepted Answer

Usage meters track your consumption of limited resources in real time. Each resource (projects, team members, variables per project, etc.) has a limit based on your plan tier. The Usage & Plan page in your dashboard shows your current consumption against these limits.

Question 12

What resources are metered?

Accepted Answer

Projects (total active), Team Members (per org), Variables per Project, Pending Invitations, Active Share Links, Rotation-Enabled Variables, Audit Log Retention (7 days Free, 365 days Pro), and Analytics Retention (7 days Free, 30 days Pro).

Question 13

What happens when I hit a limit?

Accepted Answer

When you reach a resource limit, you cannot create more of that resource until you either remove existing ones or upgrade to Pro. Existing resources are never deleted or restricted — only new creation is blocked.

Question 14

Are usage counts real-time?

Accepted Answer

Yes. All usage counts are computed in real time from your actual data — there are no cached or delayed counters. When you delete a project or remove a team member, the count updates immediately.

Question 15

How is my data secured?

Accepted Answer

All environment variables are encrypted at rest and in transit. We use AES-256 encryption for stored values and TLS 1.2+ for all network communication. Authentication is handled by WorkOS AuthKit, and all API access requires valid session tokens.

Question 16

Where is my data stored?

Accepted Answer

Data is stored in Convex, a real-time database with built-in encryption and automatic backups. Infrastructure is hosted on enterprise-grade cloud providers with SOC 2 compliance.

Question 17

What is audit logging?

Accepted Answer

Every action in Envpilot is recorded in an audit log — variable reads, writes, deletions, team changes, permission updates, and more. Audit logs include the action type, user identity, timestamp, IP address, and user agent. Free tier retains logs for 7 days; Pro tier for 365 days.

Question 18

Who can access my variables?

Accepted Answer

Access is controlled through unified organization roles (Owner, Project Manager, Team Lead, Developer) and optional per-variable granular permissions. Only explicitly authorized users can view or modify variables. All access is audit logged.

Question 19

What is Secret Sharing?

Accepted Answer

Secret Sharing lets you generate secure, time-limited links to share individual variables with anyone — even people outside your organization. Links can be set to expire after a single view or a specific time period. This feature uses email notifications and is available on the Pro plan.

Question 20

What is Secret Rotation?

Accepted Answer

Secret Rotation automates the process of rotating (changing) sensitive variables on a schedule. You set an expiry period, and Envpilot notifies you (via email) when a variable needs rotation. This helps maintain security hygiene. Available on Pro plan.

Question 21

Why are Secret Sharing and Rotation Pro-only?

Accepted Answer

Both features rely on email delivery infrastructure (notifications, sharing links, rotation alerts), which has significant operational cost. The Pro plan covers these costs while keeping the Free tier sustainable.

Question 22

What developer tools are available?

Accepted Answer

CLI (npx envpilot) for terminal management, VS Code Extension for real-time sync in your editor, and API Access for CI/CD pipelines and automation.

Question 23

What is Version History?

Accepted Answer

Version History tracks every change to your environment variables, including who changed what and when. You can view previous values and roll back to any prior version. Available on Pro plan.

Question 24

How do I contact support?

Accepted Answer

Visit envpilot.dev/support to submit a support ticket, or email support@envpilot.dev. We typically respond within 24 hours on business days. Pro plan users receive priority support with faster response times.

Question 25

Can I transfer my organization?

Accepted Answer

Yes. Organization admins can transfer ownership to another admin member through Organization Settings → Danger Zone.

Question 26

How do I delete my account?

Accepted Answer

Contact support@envpilot.dev to request account deletion. We will remove your personal data in accordance with our Privacy Policy and applicable data protection laws.

Questions, answered.

Getting Started

Plans & Billing

Usage & Limits

Security & Data

Features

Account & Support